We are looking for an Agile Delivery Lead to be the guardian of the Scrum Team!  

You will develop, coach, and lead a high-performing and multi-disciplinary team, instilling in them a clear vision and a passionate drive. Your primary responsibility is to facilitate the development of Scrum teams as well as improve their ways of working and agile mindset. As an Agile Delivery Lead you will facilitate agile events, remove impediments, provide coaching to team members and ensure timely and accurate delivery of the roadmap items. Moreover, you will provide feedback and reporting for the team’s status and work progress back to the organization. You will bring new experiences, fresh ideas and creative thinking to support and foster the positive evolution of these practices. 

Key duties and responsibilities  

• Manage each project’s scope, timeline and cost performance
• Facilitates and supports all scrum events and kept within the timebox: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and ensures the proper usage of tools.
• Helping the Scrum Team focus on creating high-value Increments that meet the Definition of Done
• Removing barriers between stakeholders and Scrum Teams.
• Coach team members in Agile frameworks
• Work closely with key roles such as Tech Leads, Business Analysts, Product Owners and other business stakeholders, to ensure clarity on requirements and technical excellence.
• Track, report and communicate status delivery, changes in direction, and relevant metrics to avoid misalignment and roadblocks.
• Lead workshops & training sessions to educate individuals on Agile Values, Principles, and Practices.
• Prepare and present reports on progress and success
• Helping find techniques for effective Product Goal definition and Product Backlog management.
• Represent the scrum teams in scaled, horizontal, or organization level processes and events as needed

Desired Qualifications 

•  At least 3 years of working experience as a Scrum Master, Agile Actor or Project Manager in a technology environment.
• Previous experience working with teams, using an agile framework (Scrum, Kanban), understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.
• Proven experience in leading a team through the various phases in an Agile environment (inception, development, maintenance). 
• Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences. 
• Good leadership skills. Able to motivate, support and drive change at a team level 
• Good skills in planning, analysis, oral and written communication, consensus building, facilitation, negotiation, and the ability to readily learn a new business area. 
• Qualified scrum master from a recognized certification body would be an asset 
• Ability to work in a fast-paced environment, embracing change and driving improvement. Working effectively without comfort zone boundaries 
• Working knowledge of Azure DevOps or similar tools would be an asset. 

Soft Skills 

•  Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills 
• Analytical mind 
• Creative and innovative thinker 
• Strategic thinking 
• Outstanding presentation and leadership skills. 
• Active listening 

Benefits

• Being part of an inspiring and friendly environment
• An annual amount for training purposes to develop your skills and expertise
• A terrific opportunity to grow and work with the most amazing people in the industry 
• Private Health Coverage on a Company’s group program 

We are looking for a passionate Java Back-End Engineer, located anywhere in Greece to join our team! 

In this role you will be part of a talented team responsible for developing and testing of web applications that are intended for marketing campaigns, bi and analytics. You will be responsible for the server-side web application logic as well as for the integration of the front-end part.   

Key duties and responsibilities 

• Supporting the technical design process by participating in the analysis of technical application requirements.
• Main focus on coding and debugging
• Define and communicate technical and design requirements 
• Build high-quality reusable code that can be used in the future 
• Stay up to date with current best practices 
• Manage cutting-edge technologies to improve applications 
• Participating in execution and documentation of tests. 

Desired Qualifications 

• Bachelor’s degree in Computer Science or relevant field
• At least 3 years of proven work experience as a Back-end developer
• At least 3 years of proven work experience with programming languages like Java 
• In-depth understanding of the entire web development process (design, development and deployment) 
• Excellent knowledge of Java 
• Familiarity with front-end languages 
• Solid understanding of object-oriented programming and design patterns 
• Up-to-the-moment knowledge of back-end web development, and an “always learning” Ethic 

Soft Skills 

• Critical thinker and problem-solving skills
• Ability to work independently and as part of a team
• Excellent interpersonal and team building skills 
• Highly self-motivated and methodical, with attention to detail 
• Good organizational and time-management skills 

Benefits 

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry 
• Private Health Coverage on a Company’s group program (requires one-year work) 

We are looking for a talented Angular Fron-End Engineer, located anywhere in Greece to join our team! 

As an Angular Front-End Engineer you will be part of a team responsible for developing and testing of web applications that are intended for marketing campaigns, bi and analytics.  

Key duties and responsibilities 

• Develop new user-facing features
• Build reusable components and libraries
• Solve user interaction problems and ensure the feasibility of UI/UX designs 
• Optimize applications for perceived and actual performance, and scalability 
• Do code reviews and trainings 
• Contribute to a stable, high performing web property 

Desired Qualifications 

• Bachelor’s degree in Computer Science or relevant field
• 3+ years’ experience web development with a demonstrable focus on front-end skills
• Essential web markup, including HTML5, CSS 
• Excellent knowledge of AJAX, HTML5, CSS3 and Angular or equivalent JavaScript Framework 
• Responsive Web Design, Fluid Layouts, Media Queries 
• Front-end CSS frameworks, material design 
• Front-end optimization tools 
• Solid understanding of object oriented programming and design patterns 
• Strong background in Web Services (REST, JSON) 
• Continuous Integration / Delivery 
• Familiarity with unit testing and continuous integration best practices 
• Up-to-the-moment knowledge of front-end web development, and an “always learning” ethic 

Soft Skills 

• Strong analytical and problem solving skills
• Ability to work independently and also as part of a team
• Excellent interpersonal and team building skills 
• Highly self-motivated and methodical, with attention to detail 

Benefits 

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry 
• Private Health Coverage on a Company’s group program (requires one-year work) 

We are looking for a passionate UX Designer to join our team, located anywhere in Greece. 

As a UX Designer you will use cutting edge approaches to create effective courses of action and experiences to engage the customers. You will create satisfying or compelling experiences for users of our product, often drawing on results from user research and workflow analysis.  

Areas of focus may include content, controls, visual design and development, information architecture, user research, branding and customer/technical support. 

Key duties and responsibilities 

• Support the conceptual development and delivery of visual design
• Rely on user-centered design principles to produce high-quality visuals from concept to execution and users’ feedback
• Creates innovative solutions for a wide variety of product design challenges, including mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. 
• Translate concepts ideas into user experiences that illustrate simplicity despite system complexity (easy to read, easy to understand and easy to find). 
• Work closely with product and development teams to implement and refine new and existing product features 
• Creating wireframes, storyboards, sitemaps and screen flows 
• Developing personas and usage scenarios 
• Conducting competitor and customer analysis 
• Assisting with content development 

Desired Qualifications 

• Understanding of the end to end UX Design process,
• At least 3 years proven experience as a UX Designer, UI Designeror similar role
• Β2Β Experience 
• Analyze large quantities of data. 
• Work comfortable with design software 
• Experience with usability testing and user research techniques 
• Understanding of frontend frameworks and languages 
• Familiarity with interaction design and information architecture 
• Strong portfolio of design projects 
• UX Portfolio required 

Soft Skills 

• Great attention to detail
• Problem Solving
• Information Seeking 
• Excellent communication and presentation skills 
• Analytical mind with a business acumen 

Benefits 

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry 
• Private Health Coverage on a Company’s group program (requires one-year work) 

We are looking for a passionate Customer Services Associate to join our customer support team in Thessaloniki. 

In this role you will have to quickly adapt to customer needs to deliver human and consultative support experience through creative problem solving and a thorough knowledge of how our Platform works. You will support our partners’ community and take care of the their daily needs. 

Key duties and responsibilities 

• Managing the incoming customers’ requests
• Communicating daily with the providers in order to solve technical problems.
• Monitoring messages’ traffic. 
• Customers training on Apifon’s platform. 
• Solving and avoiding daily issues. 
• Providing high level of customer satisfaction. 
• Keeping policies and procedures. 
• Ensure that the root causes of customer complaints are identified and that corrective action eliminates or reduces the causes of customer complaints. 
• Promote customer focus 
• Obtain customer feedback relating to services 
• Record customer requirements 
• Monitor customer satisfaction 

Desired Qualifications 

• Proven experience in a position of customer care, customer support or technical support
• Bachelor degree in Computer Science
• Good understanding of PHP, CSS, HTML 
• Very good knowledge of MS Office 
• Very good written and verbal communication in English 

Soft Skills 

• Very good communication skills
• Ability working under pressure
• Team player 
• Desire for personal development 
• Be patient and focused on details 

Benefits 

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry 
• Private Health Coverage on a Company’s group program (requires one-year work 

We are currently looking for an exceptional individual for our Associate Accountant role! 

If you are an excellent multitasker with exceptional communication and time management skills this job is for you! Associate Accountant can expect to assist the Accounting department with data entry, processing, and recording transactions, updating the ledger, assisting with audits or fact-checking, and preparing budgets and reports. You should be thorough, accurate, and honest with good bookkeeping skills. 

Key duties and responsibilities 

• Providing support to the Accounting Department.
• Performing office tasks, such as:
• Filing, 
• Data entry, 
• Processing the mail, etc. 
• Handling communications with clients and vendors via phone, email, and in-person. 
• Processing transactions, all data entry, issuing checks, and updating ledgers, budgets, Create and update expense reports etc 
• Process reimbursement forms 
• Reconcile invoices and identify discrepancies 
• Issue invoices to customers and external partners, as needed 
• Prepare bank deposits 
• Review and file payroll documents 
• Maintain digital and physical financial records 
• Preparing financial reports. 
• Assisting with audits, fact checks, and resolving discrepancies. 
• Report any identified non-conformities related to Apifon Platform and services provided 
• Report information security events and vulnerabilities to the Information Security Officer 

Desired Qualifications 

• BSc/BA in Accounting, Finance or relevant field
• Associate’s degree in related field with at least 2 years of work experience .
• Familiarity with basic Accounting principles and regulations. 
• Familiarity with finance regulations 
• Top-notch oral, written (English and Greek) 

Soft Skills 

• Commitment to working efficiently and accurately.
• Top-notch oral, written (English and Greek)
• Proficiency with computers and bookkeeping software, strong typing skills. 
• Ability to multitask and remain motivated and positive. 
• Professional manner and strong ethical code. 
• Exceptional time management and verbal and written communication skills. 
• Good math skills and the ability to spot numerical errors 
• Organization skills 
• Ability to handle sensitive, confidential information 

Benefits 

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry 
• Private Health Coverage on a Company’s group program (requires one-year work) 

We are looking for a new Account Manager to join our team! 

The Account Manager plays a fundamental role in achieving our customer acquisition and revenue growth objectives. They must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. They will be responsible of increasing B2B sales with new clients through email, phone and Teams communication, and occasional visits to clients’ offices when needed. 

Key duties and responsibilities 

• Create and maintain customer accounts.
• Understanding of market and customer needs to develop our customer database.
• Communication with (potential) customers to promote Apifon services and increase the number of customers. 
• Keep up with market developments and competition. 
• Responsible for the completion of all procedures involving a new customer: payments, collect billing information, filling forms (described in the sales procedures). 
• Responsible for updating the CRM data with all collected information and the negotiations that have been made, properly and timely. 
• Serve as the lead point of contact for all customer account management matters. 
• Achieve sales goals and targets while complying with the pricing policy. 
• Recommend potential products or services to management by collecting customer information and analyzing customer needs. 
• Follow communication procedures, guidelines, and policies. 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 
• Be aware of and comply with corporate policies and procedures. 
• Forecast and track key account metrics (e.g. monthly, 4-month sales results and annual forecasts). 
• Report any identified defects related to Apifon Platform and services provided. 
• Report information security events and vulnerabilities to the Information Security Officer. 
• Answer questions about warranties or terms of sale. 

Desired Qualifications 

• Excellent Knowledge of English (oral and written).
• Solid experience with CRM software (e.g. HubSpot), MS Office and internet programs.
• Knowledge of computer and technology. 
• High school diploma or equivalent; college degree preferred. 
• At least 3 years proven work experience as an Account Manager, or relevant role. 

Soft Skills 

• Ability to multi-task, prioritize and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong verbal and written communication skills. 
• Excellent listening, negotiation, and presentation abilities. 
• Ability to establish and maintain effective relationships with customers. 
• Cooperative and team player. 
• Pleasant personality. 
• Persuasion. 
• Professionalism. 

Benefits 

• Being part of an inspiring and friendly environment
• An annual amount for training purposes in order to develop your skills and expertise
• A great opportunity to grow and work with the most amazing people in the industry 
• Private Health Coverage on a Company’s group program (requires one-year work)