About
Who are we?
As a Software Vendor, we have developed a state-of-the-art cloud commerce platform that transforms traditional IT sellers into Cloud Solution Providers. Addressing the needs of Cloud Distributors, CSPs, MSPs, and ISVs all over the world, the interworks.cloud platform aims to successfully automate key cloud service processes, such as billing, ordering, invoicing, and recurring payments for services from major vendors, such as Microsoft, Acronis, Google Workspace, Adobe, other IaaS and SaaS solutions.
With more than 15 active and fully functional integrations — including with leading products from major cloud vendors — the interworks.cloud platform helps businesses in more than 70 countries boost their service portfolio and expand their cloud offerings.
As a leading cloud services Distributor and Provider, we count an extensive network of more than 400 IT Sellers and 14+ partnerships with leading software vendors, including Microsoft, Acronis, Google, Webroot, Fortinet, Dropsuite, and others. We are also a Microsoft Gold Partner and a certified provider for all our vendors, providing first-class 24/7 support. These strong vendor partnerships allow us to serve end companies through our extended reseller network in Greece, Cyprus, and Malta.
Moreover, we offer our own cloud services – including Cloud Servers, Databases, Backup, Security, S3 Storage – for thousands of companies in Greece and abroad, ensuring fast speeds, stability, and security in a completely renovated infrastructure center.
With more than 100 expert i-workers developing highly innovative products and services, we drive our ecosystem to success!
Job Openings
Platform Support Engineer
Customer Success · THESSALONIKI, GREECE
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Department Customer Success
Employment Type Full-Time
Minimum Experience: Mid-level
Why are we publishing this job ad?
interworks. cloud is seeking a highly energetic, results-oriented candidate to hire as a Platform Support Engineer. You will participate in understanding customer needs and supporting and guiding them on how to use better interworks. cloud platform for their daily operational tasks. The main goal of this role is to understand customer needs and handle international accounts of a robust business support system such as the interworks. cloud platform.
Are you interested in knowing more? Keep reading!
What is expected from you?
- Collaborate with cross-functional teams to resolve production issues and improve processes.
- Develop and implement preventative maintenance tools for the production environment.
- Develop and maintain documentation of production processes and equipment specifications.
- Monitor ticket SLAs and strive to abide by them.
- Experience in SQL is a must-have.
- Previous experience in programming.
- Run batch data import tasks for data sets not supported by platform import tools.
- Check data integrity by investigating how many customers have been affected by a bug.
- Fix inaccurate data.
Who are you?
- You own a BSc degree in Software Engineering or a similar field.
- You have at least 2 years of experience in a similar position or IT industry.
- You are fluent in the English language, both oral and written.
- You are familiar with ticketing systems like Jira.
- Strong commitment to learning, troubleshooting, and resolving technical issues.
- You have technical aptitude and the ability to pick up new technologies quickly.
- You have a strong sense of empathy – you are attuned to hearing the question behind a question.
- You are a self-starter, good at identifying roadblocks and raising complex issues.
- You can work with minimal supervision and as part of a team.
- You have strong communication and interpersonal skills.
- You are comfortable in a fast-paced, entrepreneurial, start-up environment.
Sounds like you? Keep reading!
It is a Win-Win.
- A tech-passionate team and friendly culture and international breed.
- A high-end technology cloud product offering.
- Competitive remuneration package.
- Flexibility on remote working.
- Modern, friendly & fully equipped workplace
- Opportunities for knowledge growth through continuous training programs.
- A challenging and fun to work in an international environment.
- Private insurance program & Annual Basic Health Care.
Software Production Engineer
R&D – Software Development · Thessaloniki/ Athens , Central Macedonia/ Attica
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Department R&D – Software Development
Employment Type Full-Time
Minimum Experience :Experienced
interworks. cloud is looking to hire a highly energetic, creative, and results-oriented Software Production Engineer. In this role, the Software Production Engineer participates in all stages of the product development process, including designing, building, and testing. Their goal is to resolve customer issues and support their technical requests. They also create useful tools such as internal software to automate key processes or customer’s Requests Support to maximize service availability.
Are you interested in knowing more? Keep reading!
What is expected from you?
- Understand the Architecture of the BSS Platform, vendor’s integrations and implemented Service Managers, various integration frameworks/APIs/SDKs provided to our partners and finally, our development lifecycle, our Quality and security processes.
- Investigate data and platform issues to identify root causes and report the result to other R&D Teams, identify workarounds.
- Resolve technical problems encountered by users, when these require quick fixes or delegate reported issues when collaborative effort across various teams is needed.
- Get reports about platform health and respond metrics
- Participate in Risk Management of new issues
- Assist in Improvements of the platform
- Assist Customers with Technical Issues
- Contribute to Product Development
- Guide Customer Success Team on technical issues
Who are you?
- You own a Bachelor’s or Master’s degree in Computer Science or a related topic.
- Previous working experience as a Software Engineer for at least 2+ years
- You have experience in Working and Updating production environments
- Troubleshooting complex software web applications.
- Knowledge of Object oriented programming (OOP) patterns and principles
- Good knowledge of T-SQL
- Familiar with .NET Framework / .NET Core technology stack (C#, Razor, JavaScript / jQuery)
- Experience in SQL Server Profiler / Extended Events
- Kanban Framework
- Collaborate with other Teams in order to pass the issue to other Teams and monitor the status.
- Accept responsibility for own actions that occur in Production
- You have Analytical thinking – able to troubleshoot issues and find Root Couse.
- You have strong Communication skills- customer technical support may be needed.
Sounds like you? Keep reading!
It is a Win-Win.
- A tech-passionate team and friendly culture and international breed.
- A high-end technology cloud product offering.
- Competitive remuneration package.
- Flexibility on remote working.
- Modern, friendly & fully equipped workplace
- Opportunities for knowledge growth through continuous training programs.
- A challenging and fun to work in an international environment.
- Private insurance program & Annual Basic Health Care.
Software Test Engineer
R&D – Quality Assurance · Thessaloniki/ Athens , Central Macedonia/ Attica
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Department R&D – Quality Assurance
Employment Type Full-Time
Minimum Experience: Experienced
Why are we publishing this job ad?
interworks. cloud is looking to hire a highly energetic and results-oriented Software Test Engineer. As a Software Test Engineer, you will work closely with cross-functional teams such as Product Owners, Software Engineers, etc.
The main goal of this role is to test interworks. cloud Platform and evaluate new features of it. Test Engineers find defects in a system and make sure that test requirements match test objectives. In addition as a Software Test Engineer, you will have to be able to describe in full detail your cases, analyze requirements and if requirements are incomplete, you need to ask meaningful questions that will yield more information and help perform testing effectively.
The interworks. cloud platform, enables Microsoft CSPs, Distributors, and ISVs to grow their cloud business by publishing custom-branded marketplaces for their customers and/or resellers, boost their sales and fully automate billing, ordering, payment, support processes, and many more. interworks. cloud’s unique value proposition, is the state-of-the-art Microsoft online service automation and robust billing engine, addressing the main pains of the global CSP market. interworks. cloud is represented in Greece, the UK, the US, and Germany and has an expanding customer base that at the moment is consisted of 60 clients – active in more than 30 countries – including Microsoft Direct CSPs, Distributors, Telcos and MSPs. On top of that, interworks. cloud reaches more than 5500 resellers via its worldwide distribution network.
Are you interested in knowing more? Keep reading!
What is expected from you?
- Understand new Feature Specifications and Technical Documents, review Requirements to provide timely and meaningful feedback.
- Apply testing processes for new and existing features of the platform in a cross-functional Agile Team.
- Create detailed, comprehensive, and well-structured test plans and test cases ensuring the quality of Platform and Public API.
- Understanding of common software failures and faults.
- Cooperate with Developers and Business Analyst to identify business and technical Requirements
- Design, develop our test automation framework and create, execute automation tests using this framework.
- Classifying, prioritizing, estimating, and planning quality testing activities.
- Conduct exploratory testing.
- writing scripts and creating automation environments for repeated tests.
- Run and review regression tests
- Identify, document thoroughly, and track bugs
- Contribute to Performance and Security testing.
- Track quality assurance metrics and help the team to improve and perform better.
- Stay up-to-date with new testing tools and test strategies
Who are you?
- You own a Bachelor’s or Master’s degree in Computer Science or a related topic.
- Previous working experience in Automation Testing of a Software (preferable web) application for at least 4 years
- Proven experience in test suites such as Selenium WebDriver, Cucumber, TestNG, REST-assured, or equivalent frameworks.
- Familiarity with scripting languages and modern CI/CD pipelines
- Experience developing Test Automation frameworks and Automated Tests using a scripting language such as Python
- Experience in .NET, C# development
- Good knowledge in Object Orientation, Web design, and UI aspects
- You are a self-starter, good at identifying roadblocks and raising difficult issues.
- You are able to work with minimal supervision and as part of a team.
- You have strong communication and interpersonal skills.
- You are comfortable in a fast-paced, entrepreneurial environment.
- You are fluent in the English language both oral and written.
Sounds like you? Keep reading!
It is a Win-Win.
- A tech-passionate team with a loose and friendly culture and international breed.
- A high-end technology cloud product offering.
- Flexibility for remote working.
- Opportunities for knowledge growth through continuous training programs.
- A challenging and fun to-work-in an international environment.
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