About
Infiterra’s inception is rooted in addressing the escalating demand for scalable subscription commerce solutions among large MSPs and IT Distributors.
Building upon the heritage of interworks.cloud, which launched Europe’s first cloud marketplace in 2012, Infiterra leverages its extensive expertise to meet these evolving market dynamics, supporting 80k+ users across 75 markets, managing 400 published marketplaces, and processing over 1 million invoices annually.
Job Openings
Customer Support Engineer
Infiterra helps IT Distributors and Managed Service Providers transform their subscription business through automation, unleashing their potential to grow. Serving 100+ customers across 75 countries, we simplify cloud service delivery. Recognized globally for innovation, we foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.
We are looking for a Customer Support Engineer to handle international customer accounts, understand their needs, and provide software support and guidance on our SaaS platform. The terms “investigator” and “troubleshooter” are the main characteristics that describe your professional profile.
The Role
As a Customer Support Engineer, you will be the first point of contact for our customers, interacting with them via email, chat, and our support portal. You will address their concerns, answer their questions, and assist them with their needs, ensuring a positive customer experience.
Your Team
You’ll be an integral part of our dynamic team, working at the core of our business. Our team supports the customers of our B2B cloud commerce platform, which enables cloud distributors to reach diverse markets worldwide through an extensive catalog of cloud products.
Are you interested in learning more?
Keep reading 😉
Your Role & Responsibilities
- Develop customer relationshipsthrough professional and accurate interactions.
- Handleand respond to tickets in a timely manner, addressing issues such as how to use assistance, bugs, and premium support.
- Ensure customer issuesare recorded, tracked, resolved, and followed up on
- Escalate unresolved issuesand communicate with cross-functional teams (BAs, Software Support Engineers, Development Teams, etc.) to resolve tickets.
- Identifygaps in our documentation and escalate to technical writers.
- Monitor ticketSLAs and strive to meet them consistently.
- Scheduleand act on premium support ticket requests.
- Work in shiftsto ensure effective support for our international customers.
Our Ideal Candidate
- At least 1-year experiencein a similar position or the IT industry.
- BSc degreein an IT-related field.
- Excellent problem-solving skills.
- Familiarity with ticketing systemslike Jira.
- Strong commitment to learning, troubleshooting, and resolving technical issues.
- Strong sense of empathy– you are attuned to hearing the question behind the question.
- Technical aptitudeand the ability to pick up new technologies quickly.
- A self-starter, good at identifying roadblocksand raising difficult issues.
- Able to own your tasks, work with minimal supervision, and collaborate as part of a team.
- Strong communicationand interpersonal skills.
- Comfortable in a fast-paced environment.
- Fluent in both Greekand English – both oral and written.
- Flexibility to work in shiftswhen required.
Sounds like you?
It is a Win-Win🌟
What we offer
- A tech-passionate teamwith a friendly culture and international breed.
- A high-end technology cloud product
- Competitive compensation packagewith benefits.
- Private insurance program & Annual Basic Health Care.
- Flexibility on remote working (we use the work-from-anywhere model).
- Opportunities for knowledge growth through continuous training
- Modern, friendly & fully equipped workplace.
Net Developer Talent Network
Passionate about building scalable cloud commerce platforms but don’t see an active role as .NET Developer?
We’re constantly seeking talented, driven, and enthusiastic individuals to join our team and help us achieve our ambitious goals. Apply here & join our .NET Developer Talent Network and be first in line for future opportunities!
At Infiterra, our .NET Developers are the backbone of our multi-tenant B2B cloud platform, enabling global distributors to manage subscriptions, billing, and integrations at scale.
If you thrive on clean code, API integrations, and performance optimization, we’d love to connect!
What You’ll Do (When the Right Role Opens):
✔ Build & Scale: Develop and optimize our .NET 8/.NET 4.8 platform using C#, focusing on scalability and performance.
✔ API & Integrations: Design RESTful microservices and seamlessly integrate third-party APIs (Microsoft, Adobe, etc.).
✔ Full Development Lifecycle: Collaborate end-to-end—from architectural design to deployment—using Azure DevOps, Docker, and Scrum.
✔ Code Excellence: Apply SOLID principles, rigorous unit/integration testing, and peer code reviews to maintain quality.
Ideal Candidates Have:
🔹 Expertise in .NET Core, .NET8 & C#.
🔹 Knowledge of cloud APIs, and high-traffic systems.
🔹 Strong understanding of how microservices work.
🔹 Knowledge of how message brokers such as RabbitMQ and Apache Kafka work.
🔹 Experience with subscription lifecycle management (a huge plus!).
🔹 Fluency in both Greek & English (our team’s working languages).
Why Infiterra?
Infiterra helps IT Distributors and Managed Service Providers transform their subscription business through automation, unleashing their potential to grow. We power 400+ marketplaces and serve 100+ customers across 75+ countries simplifying cloud service delivery.
Recognized globally for innovation, we foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.
No active opening?
No problem! Apply to our talent pool, and we’ll reach out when the perfect match arises.
IT Business Analyst Talent Network
Passionate about bridging business needs with technology but don’t see an active IT Business Analyst role?
We’re constantly seeking talented, driven, and enthusiastic individuals to join our team and help us achieve our ambitious goals. Apply here & join our our IT Business Analyst Network and be first in line for future opportunities!
At Infiterra, our IT Business Analysts are the backbone of our subscription commerce platform, ensuring seamless collaboration between technical teams and stakeholders. If you thrive on translating complex requirements into actionable solutions, we’d love to connect.
What You’ll Do (When the Right Role Opens):
✔ Analyze & prioritize business scenarios, focusing on MVP-driven outcomes.
✔ Capture requirements (using Jira/Confluence) and create user stories, epics, and test cases.
✔ Bridge gaps between technical and non-technical teams—managing SDLC timelines and blockers
✔ Optimize processes through discovery, automation, and cross-functional collaboration.
✔ Design test scenarios that go beyond UAT to ensure robust solutions.
Ideal Candidates Have:
🔹 Experience in gathering, analyzing, and documenting business and technical requirements.
🔹 Expertise with Jira, Confluence, and Agile methodologies.
🔹 A testing-oriented and curious mind.
🔹 Familiarity with RESTful APIs, JSON, XML, and system integrations.
🔹 Business acumen to understand how everything fits together.
🔹 Experience in SaaS, cloud platforms, or IT distribution (a plus!).
Why Infiterra?
Infiterra helps IT Distributors and Managed Service Providers transform their subscription business through automation, unleashing their potential to grow. We power 400+ marketplaces and serve 100+ customers across 75+ countries simplifying cloud service delivery.
Recognized globally for innovation, we foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.
No active opening? No problem! Apply to our talent pool, and we’ll reach out when the perfect match arises.
Test Automation Engineer Talent Network
Passionate about building scalable cloud commerce platforms but don’t see an active role as Test Automation Engineer?
We’re constantly seeking talented, driven, and enthusiastic individuals to join our team and help us achieve our ambitious goals. Apply here & join our Test Automation Engineer Talent Network and be first in line for future opportunities!
At Infiterra, our Test Automation Engineers are the guardians of quality for our multi-tenant B2B cloud platform, ensuring seamless functionality through cutting-edge automation.
If you thrive on finding gaps, optimizing test coverage, and CI/CD pipelines, we’d love to connect!
What You’ll Do (When the Right Role Opens):
✔ Automate & Innovate: Design and enhance our test automation framework using Selenium, SpecFlow, and C#.
✔ Full Testing Lifecycle: Plan, script, and execute UI, integration, and regression tests (via Azure Test Plans).
✔ CI/CD Pipelines: Build and maintain automated test suites in Azure DevOps for seamless deployments.
✔ Quality Advocacy: Collaborate with Devs & BAs to refine requirements and prevent defects early.
✔ Continuous Improvement: Track QA metrics, expand test coverage, and explore new tools/methodologies.
Ideal Candidates Have:
🔹 Expertise in developing test automation frameworks (preferably web apps).
🔹 Proven experience in test suites such as Selenium WebDriver, BDD frameworks like Cucumber and SpecFLow.
🔹 Knowledge of an object-oriented language like C# or Java (we use C#).
🔹 A curious mind with an attention to detecting and improving software gaps, failures, and faults.
🔹 Fluency in both Greek & English (our team’s working languages).
Why Infiterra?
Infiterra helps IT Distributors and Managed Service Providers transform their subscription business through automation, unleashing their potential to grow. We power 400+ marketplaces and serve 100+ customers across 75+ countries simplifying cloud service delivery.
Recognized globally for innovation, we foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.
No active opening?
No problem! Apply to our talent pool, and we’ll reach out when the perfect match arises.
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