Qualco Technology

About

We are Qualco Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance.

Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

More Info

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Job Openings

Hybrid – Solution Design & Customer Consulting, Pre-sales & Solutions Design – SCF-SPSC_0226

Athens, Attica, Greece

Description

We are QUALCO Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

We are looking for a highly motivated and experienced Senior Pre-Sales Consultant with a strong background in Supply Chain Finance (factoring, receivables finance, etc.) to join our Sales Consulting team and play a key role in converting prospects into long-term clients. In this role, you will work in a highly international environment alongside the Business Development team, taking ownership of the sales opportunities from a product, solution-fit, services and client-benefit perspective.

You will be responsible for supporting and driving the sales process by:

  • Designing and delivering product demonstrations and solution presentations to clients and prospects at all levels, including C-level executives;
  • Preparing high-quality technical proposals and leading responses to RFIs and RFPs;
  • Applying deep technical and business expertise to identify customer requirements and align them with the Supply Chain Finance solution;
  • Leading business and technical client workshops;
  • Acting as a trusted bridge between customers and product teams, translating client needs into actionable product and solution enhancements;
  • Attending conferences, events and trade shows as required to support sales and marketing efforts;
  • Ensuring all activities are performed in full compliance with regulatory requirements and the Group Anti-Bribery and Corruption Policy.

Requirements

  • At least 7 years of hands-on experience with Factoring and Supply Chain Finance products within a bank, commercial finance institution, or fintech trade finance environment;
  • Strong knowledge of Factoring and Supply Chain Finance products and operational processes;
  • Experience in any Factoring/Receivable finance software applications would be a plus;
  • Proven track record in delivering high-impact client-facing presentations and demos, and in preparing proposals and RFI/RFP responses;
  • Excellent written and verbal communication and presentation skills;
  • Excellent working knowledge of Microsoft Office Suite (Word, Excel and PowerPoint);
  • Full professional fluency in English, both written and spoken;
  • Fluency in other languages (Arabic, French, Italian, etc.) would be considered a plus;
  • Solid organizational skills, attention to detail and multi-tasking;
  • Experience in working in cross-functional, multinational teams in a fast-paced and dynamic environment;
  • Strong interpersonal and analytical skills and the ability to understand and communicate business value effectively;
  • Ability to travel abroad.

Benefits

Your Life @ Qualco Group

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualcoGroup👉🏼 qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🏝️ Flexible working model, hybrid/remote benefits & home equipment benefits

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Application Note: All CVs and application materials should be submitted in English to be considered for this position.

Hybrid – S&T – Full time – SMIS01_26

Athens, Attica, Greece

Description

We are QUALCO Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

At QUALCO, we empower the financial world with innovative technology. As a Service Manager (Italian Speaking), you will be part of our Service Delivery team in Athens and you’ll engage directly with our strategic clients to ensure Qualco delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers’ business needs.

A Day in the Life of a Service Manager at Qualco will include:

  • Raise, manage and resolve incidents as well as change requests within the production operation environment (post-Go-Live) with a focus on ensuring minimal client business impact and maximum client satisfaction;
  • Manage the support SLAs ensuring that wider client contracts are being adhered to;
  • Act as the key liaison between the client and Qualco;
  • Ensure relevant KPIs are established, agreed and measured regularly with the client;
  • Share common KPIs with other Qualco stakeholders (Business Development, Product, Solution Design) about customer satisfaction, customer retention and long-term customer profitability;
  • Carry out the corresponding reporting & communication to all related stakeholders;
  • Perform root cause analysis of incidents to prevent recurrence;
  • Identify and propose client support process improvements, such as known errors and incident workaround knowledge base;
  • Identify the key client stakeholders at the day-to-day, operational level and nurture them in order to transform this User Group to Qualco supporters and ambassadors;
  • Ensure the end client receives the correct mix of services from Qualco services portfolio in order to increase operational efficiency;
  • Develop further and strengthen a culture of excellent client service to all internal stakeholders; and
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

To be considered you should have:

  • BSc Degree in Information Technology, Computer Science or equivalent;
  • 5 years of experience in similar role in the SW or Banking Industry;
  • Understanding of S/W development and working knowledge of Debt Management software, will be considered an asset;
  • Project Management, strong communication and interpersonal skills, problem-solving ability and negotiation skills;
  • Experience in working in cross-functional, multicultural teams in a fast-paced, dynamic environment and a high level of ownership;
  • ITIL qualification or good familiarity with ITIL; and
  • Excellent knowledge of the English and Italian languages both oral and written communication skills.

Benefits

Your Life @ Qualco 
This role is a hybrid opportunity in Athens.

As a #Qmember, you will live out every day in a truly human-centered culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.
Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs.

💻 Cutting-edge IT equipment, mobile, and data plan.

🏢 Modern facilities, free coffee, beverages, and indoor parking.

👨‍ Private health insurance, onsite occupational doctor, and workplace counselor.

🏝️ Flexible working model.

🤸‍ Onsite gym, wellness facilities, and ping pong room.

💡 Career and talent development tools.

🎓 Mentoring, coaching, personalised annual learning, and development plan.

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities.

At QUALCO, we value diversity and inclusivity. Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Hybrid – S&T, Support – SM_0326

Athens, Attica, Greece

Description

We are QUALCO Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

We are seeking a Service Manager to join our Service Delivery team in Athens. In this role, you will engage directly with our clients to ensure we meet and exceed our contractual obligations while aligning our services with their evolving business needs.

You will act as the main point of contact between clients and internal teams, ensuring exceptional service delivery and long-term client satisfaction.

Key Responsibilities:

  • Own the incident, change request and vendor management processes within the client’s live production environment (post-Go-Live), ensuring minimal business disruption and high client satisfaction;
  • Manage support SLAs, ensuring compliance with contractual obligations and service expectations;
  • Serve as the primary liaison between the client and internal stakeholders at Qualco;
  • Define, track, and report on relevant KPIs, collaborating with clients to review service performance;
  • Align with internal departments (Business Development, Product, Solution Design) on customer satisfaction, retention, and profitability metrics;
  • Provide structured and timely reporting to both internal and external stakeholders;
  • Lead root cause analysis initiatives to proactively prevent recurring incidents;
  • Propose and drive process improvements, including the creation of known error databases and incident workarounds;
  • Build strong relationships with client-side operational stakeholders and develop them into advocates of Qualco’s services;
  • Ensure clients benefit from the full breadth of our service portfolio to boost operational efficiency;
  • Foster a culture of service excellence across internal teams;
  • Monitor and enhance the financial viability of services delivered;
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

  • Bachelor’s degree in information technology, Computer Science, or a related field;
  • Minimum of 2 years’ experience in service management or customer success, ideally within a fintech, digital banking, or SaaS environment;
  • Strong project management, communication, and negotiation skills;
  • Analytical mindset with the ability to derive actionable insights from data;
  • Proficiency in ITIL practices, especially Incident, Problem, Change, and Service Level Management;
  • Fluent in English with excellent written and verbal communication skills.

Nice to have:

  • Experience working in cross-functional, multicultural teams within a fast-paced environment;
  • Familiarity with digital banking products (e.g., cards, e-wallets, mobile banking);
  • Understanding of fintech regulatory and compliance frameworks;

Benefits

Your Life @ Qualco
This role is a hybrid opportunity in Athens.

As a #Qmember, you will live out every day in a truly human-centered culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.
Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group

Your benefits 
Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs
💻 Cutting-edge IT equipment, mobile and data plan
🏢 Modern facilities, free coffee and beverages, indoor parking, and company bus
👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor
🏝️ Flexible working model, hybrid benefits & home equipment benefits
🤸‍♂️ Onsite gym, wellness facilities, and ping pong room
💡 Career and talent development tools
🎓 Mentoring, coaching, personalized annual learning and development plan
🌱 Employee referral bonus, regular wellbeing, ESG and volunteering activities

Hybrid – New Ventures, IT Services – ICSE_0426

Athens, Attica, Greece

Description

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

As a Senior IT Cloud Engineer, you will be participating in implementation and L2 operations and support services to Qualco and customers infrastructures with critical response time requirements for their business technology systems. You will work independently and as member of a team to fulfill service requests. This role requires excellent technical background, prioritization, responsiveness, and customer service, along with excellent communication skills.

Responsibilities:

  • Deploy and Maintain Cloud Services in MS Azure in a corporate, multi-geography scale;
  • Implement Cloud integration and interoperability with on-premise infrastructure;
  • Participate in design of solutions for high availability and disaster recovery for applications;
  • Implementation and maintenance of High Availability and Disaster Recovery infrastructure and ensure system availability and reliability;
  • Deploy and maintain Monitoring and Alerting Infrastructure;
  • Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners;
  • Implement Security Best Practices and Ensure Cloud security;
  • Evaluates cloud infrastructure costs;
  • Liaise with vendors and other departments for problem resolution;
  • Maintain solid knowledge of various vertical areas of functionality and technology within IT engineering technologies;
  • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

  • Minimum of 3 years of hand-on experience in Azure cloud platform (deployment & maintenance)
  • Client oriented with client facing experience.
  • University degree in Computer Science or a related field.
  • Ability to work with cross-functional teams and project teams, contributing to planned deliverables.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills in English.

Technical Competencies

  • Solid Knowledge and Hands-On experience on MS Azure including IaaS, PaaS, IaC.
  • Solid Hands-on experience in implementation and maintenance, Entra ID, MS Identity and Federations, Azure DevOps, AKS.
  • Good Knowledge and hands-on experience on design and implementation of Microsoft products and Services (Active Directory/DNS/ADFS/SQL)
  • Knowledge in configuration of Monitoring Software and/or Full-Stack Observability platforms.
  • Experience with Azure Defender ecosystem.

Certified in at least two of the following:

  • Azure Solutions Architect (AZ-305)
  • Azure Networking Solutions (AZ-700)
  • Azure Virtual Desktop (AZ-140)
  • Azure Security certifications

Benefits

Your Life @ Qualco Group
This role is a hybrid opportunity in Athens.

As a #Qmember, you will live out every day in a truly human-centered culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.
Find out more about #LifeatQualcoGroup 👉🏼 qualco.group/life_at_qualco_group

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🏝️ Flexible working model

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

Hybrid – New Ventures, Business Process & Applications – BA_2602

Athens, Attica, Greece

Description

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

We are seeking a mid-level Software Architect to support the design and evolution of enterprise-scale software solutions. This role requires a strong foundation in Java development combined with experience working in complex, multi-system environments. The architect will collaborate closely with engineering, product, business analysis and infrastructure teams to ensure solutions align with enterprise architecture standards and business objectives.

Key Responsibilities:

  • Design and maintain enterprise application architecture aligned with organizational standards and best practices;
  • Translate business and functional requirements into scalable, secure technical solutions;
  • Contribute hands-on Java development for critical components and proof-of-concept implementations;
  • Collaborate with development teams to ensure architectural consistency across applications;
  • Define and document architecture patterns, integration standards, and design guidelines;
  • Review system designs and code to ensure compliance with performance, security, and quality requirements;
  • Support system integration across internal platforms and third-party systems;
  • Participate in technology evaluations and architectural governance processes;
  • Experience in working with and evolving legacy systems within large enterprise environments;
  • Ability to clearly document and communicate architectural decisions using diagrams and written documentation;
  • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

  • 3–6 years of professional Architect experience in enterprise environments or senior-level development experience;
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field;
  • Strong experience with Java and enterprise Java frameworks (e.g., Spring, Spring Boot);
  • Solid understanding of enterprise application architecture (layered architecture, microservices, or hybrid models);
  • Experience building and consuming RESTful/SOAP APIs and integrating distributed systems;
  • Experience with relational databases and SQL;
  • Good knowledge of version control systems and enterprise SDLC practices;
  • Ability to communicate effectively with cross-functional and business stakeholders.

    Preferred Qualifications
  • Experience with enterprise integration patterns, messaging systems, or event-driven architectures;
  • Exposure to cloud platforms (AWS, Azure, or GCP) in an enterprise context;
  • Familiarity with CI/CD pipelines, automated testing, and DevOps collaboration;
  • Experience with containerization and orchestration tools (Docker, Kubernetes);
  • Understanding of security, compliance, and regulatory requirements in enterprise systems.

Benefits

Your Life @ Qualco Group

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualcogroup 👉🏼 qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

Remote – S&T, Support – ASSE_1125

Athens, Attica, Greece

Description

We are Qualco Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

We are looking for a self- motivated engineer to join our Software Support Team and provide high quality support to our rapidly growing client base.

The successful candidate will be working closely with our Service Delivery and Software Development teams, as well as with our clients, to identify and timely resolve issues of our client’s operational environments (24×7 rotational shifts).

  • Provide 1st level support to clients;
  • Pick up client tickets & phone calls to ensure SLA’s are met, analyze, log and track issues and tickets;
  • Proactively pick up issues to ensure minimum service disruption for the client;
  • Track, monitor, and report client issues while providing periodic updates to both clients and internal teams in a timely manner;
  • Understand clients’ installations and processes;
  • Monitor alerting mechanism and activate escalation process if issues occur;
  • Monitor and report clients’ environments;
  • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

  • Degree in Computer Science or a relevant field of study;
  • Knowledge of T-SQL;
  • Client facing with excellent phone manner;
  • High level of ownership and attention to detail;
  • Team Spirit and passion for results;
  • Firm command of the English language and good verbal and written communication skills;
  • Microsoft ETL tools and IIS will be considered as an asset; and
  • Familiarity with digital banking products (e.g., cards, e-wallets, mobile banking), will be considered as an asset.

Benefits

Your Life @ Qualco Group

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.

Find out more about #LifeatQualcoGroup👉🏼 qualco.group/life_at_qualco_group

Your benefits

Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🏝️ Flexible working model, hybrid/remote benefits & home equipment benefits

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

Hybrid – New Ventures, Business Process & Applications – SEBP&A_2601

Athens, Attica, Greece

Description

We are Qualco Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

A Day in the Life of a Senior Full Stack Java SW Engineer at Qualco will include:

  • Design, develop, and enhance complex enterprise applications by analyzing existing systems and identifying opportunities for improvement;
  • Perform specification analysis and contribute to the design and development of new applications to meet business and customer requirements;
  • Coach and review the work of less experienced team members, promoting high engineering standards and best practices;
  • Develop and execute manual and automated unit tests, ensuring comprehensive functional coverage, including edge cases and exceptional scenarios;
  • Review unit test results and documentation, validating quality, coverage, and evidence;
  • Identify, analyze, and resolve high-complexity software defects to ensure stable and reliable application performance;
  • Contribute to and maintain the application development roadmap, ensuring work is prioritized in line with business objectives;
  • Ensure adherence to security best practices, apply required security controls, monitor application performance, and escalate potential security issues to relevant experts;
  • Produce and maintain high-quality technical documentation for complex systems; review documentation produced by junior colleagues;
  • Support system integration across internal platforms and third-party systems;
  • Work with and evolve legacy systems within large enterprise environments;
  • Ensure full compliance with regulatory requirements and actively support the implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field;
  • Minimum of 5 years’ professional experience in developing enterprise-scale IT software systems;
  • Strong expertise in Java and enterprise Java frameworks (Spring, Spring Boot);
  • Experience with client-side technologies including React/Redux and Angular;
  • Knowledge of front-end technologies such as JavaScript, jQuery, HTML5, and CSS3;
  • Hands-on experience with RESTful APIs and SOAP integrations;
  • Experience working with JSON, XML;
  • Proficiency with relational and NoSQL databases such as MySQL, PostgreSQL, MariaDB, and MongoDB;
  • Experience deploying, configuring, and maintaining Java Servlet containers (e.g., Tomcat);
  • Strong experience in writing and reviewing unit tests;
  • Good knowledge of version control systems and enterprise SDLC practices;
  • Familiarity with CI/CD pipelines, automated testing, and DevOps collaboration models;
  • Strong analytical and problem-solving skills;
  • Excellent organizational skills with the ability to deliver under strict deadlines.

Benefits

Your Life @ Qualco Group

As a #Qmember, you will live out every day in a truly human-centered culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.
Find out more about #LifeatQualcoGroup 👉🏼 qualco.group/life_at_qualco_group

Your benefits 
Join the #Qteam and enjoy:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs
💻 Cutting-edge IT equipment, mobile and data plan
🏢 Modern facilities, free coffee and beverages, indoor parking, and company bus
👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor
🏝️ Flexible working model, hybrid benefits & home equipment benefits
🤸‍♂️ Onsite gym, wellness facilities, and ping pong room
💡 Career and talent development tools
🎓 Mentoring, coaching, personalized annual learning and development plan
🌱 Employee referral bonus, regular wellbeing, ESG and volunteering activities

Remote – S&T, Support – Full time – SSE_2511

Greece

Description

We are Qualco Technology, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

We are looking for an experienced, self-motivated engineer to join our Software Support Team and provide high quality solutions/support to our rapidly growing client base.

As a Software Support Engineer you will be working closely with our Service Management and Software Development teams to improve customer experience, provide effective integration and service request solutions as well as identify and timely resolve issues of our client’s.

A Day in the Life of a Software Support Engineer at Qualco will include:

  • Understanding clients’ installations and processes;
  • Designing procedures for system troubleshooting and maintenance;
  • Building tools/queries to fulfil customer service requests and improve customer experience;
  • Investigating and identify root cause concerning reported customer incidents; Perform service restoration actions when possible;
  • Taking part in the investigation and Problem Management processes – during the support & maintenance phases – by implementing bug fixes, upgrades and enhancements to our existing clients;
  • Providing second level support for Qualco software services; and
  • Developing/Updating internal Monitoring Tools.
  • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Requirements

  • Degree in Computer Science or a relevant field of study;
  • Work experience as a Support Engineer or similar software engineering role;
  • Experience in NET Framework, C#, databases and SQL;
  • Microsoft ETL tools and IIS knowledge will be highly appreciated;
  • Strong analytical and problem-solving skills;
  • High level of ownership and attention to detail;
  • Team Spirit and passion for results;
  • Client facing with good verbal and written communication and interpersonal skill; and
  • Firm command of the English language.

Benefits

Your Life @ Qualco Group

As a #Qmember, you will live out every day in a truly human-centred culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognised, and there will be great opportunities to ensure your career growth.
Find out more about #LifeatQualcoGroup 👉🏼 qualco.group/life_at_qualco_group

Your benefits
Join the #Qteam and enjoy

💸 Competitive compensation, ticket restaurant card, and annual bonus programs
💻 Cutting-edge IT equipment, mobile and data plan
🏢 Modern facilities, free coffee and beverages, indoor parking, and company bus
👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor
🏝️ Flexible working model, hybrid benefits & home equipment benefits
🤸‍♂️ Onsite gym, wellness facilities, and ping pong room
💡 Career and talent development tools
🎓 Mentoring, coaching, personalized annual learning and development plan
🌱 Employee referral bonus, regular wellbeing, ESG and volunteering activities

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